Asabya Academy (academy.asabya.com), operated by International Strategic Solutions Investment LLC (CR 1609049, Muscat, Sultanate of Oman), provides access to online education programmes and services. This policy explains when and how you can cancel and request a refund. All prices and refunds are in Omani Rial (OMR).
What you are buying. Asabya Academy sells digital education subscriptions and services: access to online programmes, lessons, quizzes, assignments, and Certificates of Completion. Because these are digital services delivered online, there are no physical goods to return.
Cancelling a subscription. You can cancel at any time from your account settings or by emailing support@asabya.com. When you cancel, your subscription stops renewing; you keep access until the end of the period you have already paid for. We do not charge a cancellation fee.
14-day refund for new subscriptions. If you are a new subscriber and you are not satisfied, you may request a full refund within 14 days of your first payment, provided you have made only limited use of the service, specifically that no Certificate of Completion has been issued to you during that period. Contact support@asabya.com within the 14 days to request it.
After the 14 days. Once the 14-day window has passed, payments for the current billing period are non-refundable. Cancelling stops future charges, and you keep access until the current period ends. We do not provide partial refunds for the unused part of a period.
Certificates. Certificates of Completion are a digital deliverable. Once a certificate has been issued, the fee attributable to it is non-refundable.
Family plans. A family plan is billed as one subscription. The 14-day and cancellation terms above apply to the plan as a whole.
Schools and organisations. Organisation and school plans are governed by the specific agreement signed with your organisation. For any billing or refund question on an organisation plan, contact academy@asabya.com.
Payments taken in error or duplicate charges. If you are charged in error or charged twice, contact support@asabya.com and we will refund the incorrect charge in full.
How refunds are made. Approved refunds are returned to the original payment method used for the purchase. Refunds are normally processed within 14 business days of approval; the time for the amount to appear depends on your bank or card issuer.
How to request a refund. Email support@asabya.com from the email address on your account, with your account details and the reason for the request. We aim to respond within 5 business days.
Governing law. This policy is governed by the laws of the Sultanate of Oman, and does not affect any rights you have under applicable consumer-protection law.
This policy may be updated. The current version was last updated on 2026-07-05. For questions, contact support@asabya.com.
